Understanding Today’s Connected Borrower

Sign up for this webinar to learn how to transform the borrower journey from transaction to relationship and gain a significant lift in production in today’s digital lending environment.

The unique challenges facing minority first-time homebuyers

In this episode, we interview Timothy Demry, a real estate agent in San Francisco’s Bay Area, about his experience serving minority first-time homebuyers.

How modernized servicing creates customers for life

Servicers must be powered by nimble technology to be heroes to borrowers, stalwarts to investors, and stewards of consumer protection to regulators.

Savvy lenders are already preparing for the next valley – Here’s how

Despite increased rate of tech adoption, the industry still has room for continued tech development and usage. Read here to learn more about key technologies that lenders need to give more attention to.

Demo Day

Mortgage Tech Demo Day: Balto

Balto

Balto is the #1 real-time guidance platform. Powered by AI, Balto helps contact center teams increase conversions, remain compliant, and decrease ramp time. 

Balto has guided over 30 million phone calls, helping contact centers shift from trying to fix unsuccessful calls after the fact to empowering their agents with real-time guidance that consistently delivers better results on every single call.

Product Fast Facts:

#1

Balto recognizes sales signals such as objections, interest, and pain points, and will automatically provide the agent with suggestions during the call, before the opportunity is lost. 

#2

 Managers can easily get insight into 100% of calls so they can understand what’s working and what’s not – without having to listen to hours of call recordings.

#3

Balto recognizes what the best agents are doing on their calls. Managers can then scale those behaviors to the whole team to quickly improve conversion rates, coaching efficiency, and ramp time across the board.

Visit Balto’s Services Guide Listing

Latest Articles

Fannie Mae celebrates Single-Family Green MBS milestone

A year after issuing its first Single-Family “Green” MBS on Earth Day 2020, Fannie Mae has now completed 25 transactions for the program, totaling $167 million in bonds backed by mortgages on newly constructed, energy-efficient homes.

Apr 22, 2021 By
3d rendering of a row of luxury townhouses along a street

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