Balto is the #1 real-time guidance platform. Powered by AI, Balto helps contact center teams increase conversions, remain compliant, and decrease ramp time.
Balto has guided over 30 million phone calls, helping contact centers shift from trying to fix unsuccessful calls after the fact to empowering their agents with real-time guidance that consistently delivers better results on every single call.
Product Fast Facts:
Balto recognizes sales signals such as objections, interest, and pain points, and will automatically provide the agent with suggestions during the call, before the opportunity is lost.
Managers can easily get insight into 100% of calls so they can understand what’s working and what’s not – without having to listen to hours of call recordings.
Balto recognizes what the best agents are doing on their calls. Managers can then scale those behaviors to the whole team to quickly improve conversion rates, coaching efficiency, and ramp time across the board.