Industry Veterans Launch Default Servicing Management Firm

Kathleen Guerrette-Mitchell, head of KGM Consultants and Terri Key-Cravens, who heads Terri Cravens Enterprises will serve as managing partners leading the newly-created default servicing management firm, Springboard. Both women have 30 years industry experience. Guerrette-Mitchell spent 10 years at Freddie Mac (FRE), developing and managing the designated counsel program. Since 2005, she’s run her own organizational management practice providing solutions for process management, default servicing and training and development. “Through our broad industry experience, Terri and I have identified an industry need and have developed a solution to address it. We’re delighted to be bringing Springboard to servicers and law firms and believe it will make a tremendous difference in their operational effectiveness,” said Guerrette-Mitchell. Key-Cravens specializes in business development and workflow management, having previously worked with First American, Barrett Burke and GMAC Mortgage. “The servicers we have spoken with are excited and have contributed their feedback toward the development of Springboard. Their enthusiasm confirms our confidence in the contribution Springboard can make to the industry,” said Key-Cravens. Write to Austin Kilgore. The author held no relevant investments.

3d rendering of a row of luxury townhouses along a street

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