HUD Launches Mobile App in “New Era” of Customer Service

In what the Department of Housing and Urban Development is calling a “new era” of customer service, the housing agency today rolled out a new resource locator mobile app that can be accessed via online platform or smartphone. 

The app allows users to search for resources based on their location across the nation, providing options such as direct access and contact information for the closest HUD resource centers. 

It also serves an emergency function by allowing consumers to search for housing in the event of disaster or homelessness, and will provide the latest information on available housing based on information sourced both from HUD and the U.S. Department of Agriculture. A map feature integrates with user platforms including social media outlets. 

“The HUD Resource Locator app delivers real-time HUD housing information at the touch of a button,” said HUD Secretary Julián Castro. “In today’s global economy where more and more people have a smartphones or similar devices, HUD is committed to finding ways to make it easier for Americans to access our resources and find opportunities to move ahead.”

Currently, the app does not appear to offer reverse mortgage resources. A request for comment from HUD was not returned as of press time. 

View the app via browser.

Written by Elizabeth Ecker

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