CFPB Brings Consumer Complaint Access Local Through City Partnership

The Consumer Financial Protection Bureau its taking on a local focus through a partnership with the city of Boston announced this week. 

The partnership will allow Boston-area consumers to connect with the CFPB on complaints and questions via the city Mayor’s 24-Hour Constituent Service hotline. Through the existing constituent hotline, consumers will be connected directly to the CFPB by dialing the non-emergency number. 

“Constituent service has always been at the forefront of our administration,” Boston Mayor Thomas M. Menino said. “This partnership gives us one more way to assist residents and gives us the tools to address important and often complex financial questions they may have.”

The CFBP recently began collecting and making public consumer complaints on financial products and services including credit cards, student loans and mortgages—as well as reverse mortgages. 

The Bureau posts the complaints to its online portal, which shows the status of the complaint, the company name, whether it has been acknowledged by the company and a host of other information. 

“We are proud to be teaming up with Mayor Menino to give Bostonians new ways to access help with financial products and services,” said CFPB Director Richard Cordray. “Consumers deserve to have someone on their side, and we look forward to working with the City of Boston to do just that.” 

Written by Elizabeth Ecker

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