Bank of America Home Loans is expanding its borrower outreach services to distressed homeowners in New England. The mortgage unit of Bank of America (BAC) opened a borrower outreach center in Dedham, Massachusetts, to serve Boston-area homeowners and other loan and credit card borrowers. BofA homeownership retention specialists will meet with financially-challenged mortgage borrowers to discuss workout plans, including the Home Affordable Modification Program (HAMP). Representatives from the company will also discuss solutions for auto, credit card and personal loan delinquency. “While we have already assisted 13,000 Massachusetts homeowners with permanent modifications since January 2008, we recognize the need for additional outreach efforts in the area,” said Glenda Gabriel, neighborhood lending executive for BofA Home Loans, in a press statement. The outreach center will complement mobile outreach efforts in Massachusetts since May, when BofA Home Loans representatives began providing mortgage counseling and initiating the modification process. As the new outreach center expands its work in the area, team members will be be deployed in other parts of New England. Write to Diana Golobay. Disclosure: the author holds no relevant investments.
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