HW 2019 Insider: Rob Zambito

Director of Customer Success, Qualia

Rob Zambito’s tireless commitment to customer success has helped guide Qualia products and services to national recognition.

F2He built a team of customer success leaders that have extremely high expectations for the levels of satisfaction Qualia’s end-users must achieve. And rather than sacrifice career satisfaction for business performance, Zambito’s leadership has contributed to a can-do, positive workplace culture that led to Qualia’s recognition as an official Best Places to Work by Austin Business Journal. Zambito has truly lived his director of customer success title by building, scaling and managing teams that ensure that Qualia’s customers are not only successfully using Qualia’s software, but that they are gaining best practices to improve their businesses and career satisfaction themselves. His efforts have resulted in deeply satisfied clients and a growing library of customer success stories. Zambito has scaled and managed six different internal Qualia teams responsible for the satisfaction of the thousands of Qualia users across the country.

“’The way to build a big company is by building big people.’ It’s a quote I made up that’s been central to my personal management philosophy here at Qualia. I’m proud to say we’ve lived by it, too!”

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