How to simplify the appraisal process for everyone in today’s hot market

The housing market isn't slowing down anytime soon, and appraisers need to make sure they have the right tools to manage the high demand.

Who’s afraid of the PSPA?

Stakeholders are divided over whether, in light of proposed changes to its capital rule, the FHFA should retool its agreement with the U.S. Treasury and remove policies some say never belonged there in the first place.

Back to the Future of Mortgage Lending

This webinar will discuss what’s to come in the future of mortgage lending by analyzing past trends in the industry, evolving consumer behaviors and demographics of the industry’s production capacity.

Logan Mohtashami on jobs data and the bond market

In this episode of HousingWire Daily, Logan Mohtashami discusses what the jobs data, changes in the bond market, and the Omicron variant could mean for housing.

AwardsMagazine

HW 2019 Insider: Johnny Spagnola

Vice President of Customer Care, The Money Source

Johnny Spagnola is relatively new at TMS, but that hasn’t stopped him from making a tremendous impact in a short amount of time.

F2As vice president of Customer Care, Spagnola has helped drive the company’s customer satisfaction rating to 98%. Spagnola named TMS’s call center team members “Customer Careologists,” a term that defines his thoughtful approach to customer service. When he took over, his goal was to drive a behavior where happy people answer every call with a smile in 60 seconds or less, make a personal connection, and utilize data to deliver solutions. Spagnola believes that team members should be recognized for delivering a great customer experience by implementing rewards and recognition programs. Through creative challenges and fun team goals, he inspires team members to set new records in things like registering for the online borrower portal or setting up reoccurring payments, enabling him to lower servicing costs as he increases borrower satisfaction. Spagnola is constantly creating new ways to spotlight team members and build a culture that cares.

“True success comes as a direct result of the positive influence you have. To create this, it takes exceptional leadership and exceptional engagement.”

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3d rendering of a row of luxury townhouses along a street

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