In her role as customer success manager, Emily Robbins is in a unique position of working closely with each part of the NotaryCam organization, including the notaries, real estate team, clients, enterprise and title partners, lender partners and company leadership.
Since joining NotaryCam, Robbins has helped to improve the eClosing process to make sure all parties have the resources necessary to complete their transactions and closings successfully, resulting in the firm’s strong customer satisfaction rating and “excellent” Net Promoter Score. Robbins’ efforts have had a substantial impact on NotaryCam’s growth and success, including a nearly 140% increase in new users in 2018. As customer success manager, Robbins focuses on successful onboarding and account management, as well as fostering those relationships daily and working on improved workflows and implementations to make sure that the client’s needs are being met. As part of her responsibilities, Robbins also ensures new clients receive support throughout the onboarding process, including educational materials and co-branded marketing opportunities.
“On a continual basis, I find it necessary to stay focused on the true reason for remote online notarization which is providing a smooth, convenient option for buyers and sellers closing on their home.”