HW 2019 Insider: Jemma Pachiano

National Support and Training Director, Mid America Mortgage

Jemma Pachiano serves a unique role as one of the main liaisons between Mid America Mortgage’s executive team, operations team and the company’s branches.

F2Pachiano is Mid America’s self-proclaimed “ideas woman,” helping to bring the branch employees’ perspective to the table on projects of all sorts, including those related to technology, onboarding new teams and implementing and improving new processes. Pachiano has been a successful loan originator for more than 18 years, and brings insights gained during that time to develop ideas for new processes, policies, products and systems. Pachiano also plays a significant role in onboarding new employees and leading systems training on new vendor products, loan origination systems upgrades and company-wide initiatives.

“Having spent 18 years in the mortgage industry, I know all too well the daily challenges and struggles our sales and ops teams face. Being reliable, knowledgeable and resourceful has always served me well, and I strive every day to apply these traits to my role in supporting Mid America’s efforts to provide the best products and a superior lending experience to our clients and referral partners.”

3d rendering of a row of luxury townhouses along a street

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