Closing Complex Loans Faster With a Digitized Client Workflow

Join us for a discussion on changes in market demographics, suppliers and how focusing on customer experience and a few simple steps during the mortgage loan process can close deals 3x faster. event: All eyes on purchase

To help power your business forward, we’re bringing together the smartest minds in purchase mortgage marketing to share the insights, tactics and strategies that set leaders apart.

Home appraisal’s ugly history and uncertain future

This is Part I of a deep dive into the home appraisal industry. Today we explore the origins of the appraisal industry and its current lack of diversity.

How real estate agents can alleviate consumer pain points in a tight market

The lack of inventory in today's housing market has been a source of stress for home buyers. Learn how agents and brokers can alleviate some of the frustrations their clients are facing.


HW 2019 Insider: Michael Hitt

Senior Vice President of Insurance Operations, Arch Mortgage Insurance

As senior vice president of insurance operations, Michael Hitt plays a vital role in establishing Arch MI as the industry leader in delivering world-class customer service.

F2At the head of a 300-person team made up of several departments, Hitt has been pivotal in improving customer response times and enhancing the customer experience as the company processed more than 250,000 applications for mortgage insurance over the past year. In 2018, he oversaw the development and launch of ASK Arch MI, which provides answers to lenders’ complex mortgage insurance underwriting questions in one hour or less. Hitt has 22 years of experience in all phases of the mortgage process, having held key roles in business analytics, finance, customer service and operations. One of Hitt’s mottos is, “you can’t do it by yourself,” and he emphasizes the importance of trust within a team to ensure they work in unison to produce better products and more focused customer service.

“You have to realize success can’t all come from you. To get the best solution, draw upon your team’s expertise and listen to a diversity of thought.”

Most Popular Articles

Fannie Mae, and the housing market’s inflation problem

Another month of steadily increasing home prices and insatiable demand led Fannie Mae’s Economic and Strategic Research Group to alter many of its 2021 predictions – in particular, its outlook on the symbiotic relationship between the housing market and inflation measures.

Jun 16, 2021 By

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Stewart Title merges Nevada offices

Title insurance giant Stewart Title announced that it is combining its two Northern Nevada divisions, Legacy Division and Western Division.

Jun 17, 2021 By
3d rendering of a row of luxury townhouses along a street

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