Lisa Robertson has more than thirty years of experience in the mortgage, title, and real estate services industries. Prior to working with Spruce, Robertson was the group senior vice president at Stewart Lender Services.
She also served as First American’s vice president of national operations and spent 16 years at Citi Mortgage, leading operations for mortgage originations, small business lending and home equity. She is known for building top performing teams that support high-volume accounts. Robertson has in-depth experience with managing large scale operations, executing complex business initiatives and diving into unknown territories to identify opportunities that enable a business to improve or be ahead of the curve. Robertson’s commitment to collaborative leadership throughout her career has earned her honors including service excellence awards from Citi Mortgage and a Magnificent Manager award at Stewart Lender Services. She is also Six Sigma Certified.
Over the last year, her leadership is most exemplified by her ability to understand how the real estate industry on the whole is changing. Consumers want a better end-to-end solution–which includes a more digital, cost-effective, and transparent title and escrow process. Robertson often says “the status quo has continued to overshadow innovation in this industry” and fundamentally believes that real estate closings can and should be effortless. Her commitment to transparency and re-imagining the customer experience is at the core of how she manages on a daily basis. By taking this approach, she is leading the charge toward empowering homeowners with their most important asset and making real estate transactions more pleasant experiences for everyone involved.
Robertson has had a multitude of professional accomplishments within the last 12 months, but some that stand out are: Upon joining the Spruce team in October 2018, Robertson was tasked with opening the new 10,000-square-foot office in Dallas. The Texas office was a pivotal step toward scaling operations beyond the New York headquarters–enabling Spruce to serve more clients nationwide. Robetson’s proven track record and success in building great teams, with a focus on the needs of mortgage lender and real estate clients, made her uniquely qualified for this challenge.