With a core focus on operations and customer experience, she has made it her mission to inspire and enhance each of Envoy’s processes. Whether Hoffman is launching a new initiative or giving career advice to a young colleague, Hoffman proves daily that she is a valuable mentor. With more than 25 years of experience in mortgage banking, Hoffman has a proven history of operational excellence in fields including end-to-end mortgage operations, offshoring, underwriting and process engineering. As chief operating officer, Hoffman oversees the design of Envoy’s loan fulfillment processes, ensuring the efficiency and seamless integration of its U.S. and India operations teams. Recognized nationwide for her ideas and insight on industry topics, Hoffman often speaks at industry-related conferences and events. And among her many accolades, Hoffman was recognized as one of Housing Wire Magazine’s Women of Influence in 2016 and has transformed the processes for other companies, including Morgan Stanley Residential Lending and mortgage operations at Royal Bank of Canada.
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