Closing Complex Loans Faster With a Digitized Client Workflow

Join us for a discussion on changes in market demographics, suppliers and how focusing on customer experience and a few simple steps during the mortgage loan process can close deals 3x faster.

Brokers, Here’s Everything You Need to Know About Rocket Pro TPO

Want to stay up to date with the latest on what Rocket Pro TPO is offering its broker partners? Check out our TPO hub for updates and more.

Home appraisal’s ugly history and uncertain future

This is Part I of a deep dive into the home appraisal industry. Today we explore the origins of the appraisal industry and its current lack of diversity.

Loan quality lessons learned from 2020

HousingWire recently spoke with Trevor Gauthier, CEO of ACES Quality Management, about the effects of 2020 on loan quality and what lenders should expect regarding loan quality and risk management this year.

Mortgage

2019 Woman of Influence: ​​​​​​​Sherry Graziano

SunTrust senior vice president, mortgage transformation officer

F1Since joining SunTrust in 2011, Sherry Graziano has carved out her own unique leadership journey.

Graziano first joined the company as a retail loan consultant, where she eventually become a top producer within months. Graziano then joined the sales and performance excellence team, leaving her role as consultant to become the company’s lead sales strategist. In this position, Graziano developed and implemented two employee training programs – the Mortgage Loan Associate Program, a comprehensive rookie training program, and a new Loan Officer Onboarding Program. Additionally, Graziano led sales readiness, reward and recognition programs and critical change initiatives for three of the company’s primary mortgage distribution channels, including retail, consumer direct and correspondent lending. In 2016, Graziano became the Orlando Operations Leader, a position that required her to provide oversight for end-to-end mortgage fulfillment in both retail and direct production channels. Under her leadership, Graziano’s team has consistently manufactured superior quality loans with an outstanding client experience. SunTrust has increased client satisfaction scores by 26% under Graziano.

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3d rendering of a row of luxury townhouses along a street

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