Under Patrick Burns’ leadership, Spruce has grown to a team of more than 50, raised $20 million in investment from leading investors including Bessemer Venture Partners, Omidyar Network and Collaborative Fund and opened two new offices in Texas and California – all in a little over two years.
In 2018, Burns and his team introduced Spruce’s digital closing dashboard, taking a big leap towards making real estate transactions more delightful for everyone involved. Homebuyers can read closing documents on their own time, directly link their bank account to pay closings costs, rather than dealing with risky wires or paper checks and schedule a mobile notary to sign closing documents on their schedule and at a place that’s convenient for them. On the heels of these product enhancements and the team’s commitment to a customer-centric experience, Spruce had 20% month-over-month transaction volume growth last year.
WHAT IS ONE HABIT THAT HAS HELPED YOU SUCCEED?
“By taking at least three customer calls a day, I stay tuned into our customer’s needs, pain points and success stories! This helps me make better high level decisions on everything from the product roadmap––such as new features to prioritize and optimize––to deciding where we need to hire or provide training to improve the customer experience. One of our core values at Spruce is collaboration.”