Adam Baratz joined Qualia when the company was six months old and has had the opportunity to work through every facet of the Qualia organization.
Today, Baratz serves as Qualia’s vice president of customer success. In that role, he manages both Qualia’s support organization as well as engagement with Qualia’s value-added services features, Connect and Marketplace. Since launching these two services last year, they have become pivotal parts of the Qualia platform that now processes approximately 10% of all real estate transactions. Baratz’s teams are responsible for supporting the company’s customer base from the moment they sign up with Qualia. Under his leadership, Qualia has transitioned more than 1,000 title and escrow companies across the U.S. onto the Qualia platform. To ensure that its members are primed for success, Baratz oversees Qualia’s support, onboarding, account management, and renewals teams. And even outside his work with Qualia, Baratz seeks to improve the real estate industry, and co-founded the Manzanita co-op living house in San Francisco.
WHAT IS THE BEST ADVICE YOU HAVE EVER RECEIVED?
“My father has always told me that real leaders cultivate people, the rest will follow suit. One of the greatest joys of my career has been to help my peers become leaders in their own right. Identify people’s strengths and challenge them to become even better.”