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2019 HW Tech100 winner: Cognizant Technology Solutions

Helps mortgage companies improve the customer experience


Cognizant is using technology, including artificial intelligence, cybersecurity, blockchain and customer experience management, to help mortgage companies improve the customer experience and build long-lasting relationships.

The company offers several technology solutions in this endeavor. Included among those is a robotic process automation solution that is specifically designedF1 for the mortgage industry operations processes and seeks to improve the profitability and efficiency of mortgage banks. Additionally, Cognizant also offers conversational AI solutions that enhance the borrower experience; customer acquisition and retention through targeted marketing and content management; and automation solutions to improve servicing operations efficiency and profitability for mortgage servicers.

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