Mortgage

2018 HW Vanguard: Shelley Leonard

Black Knight executive vice president and chief product officer

As EVP and Chief Product Officer for Black Knight, Shelley Leonard is responsible for defining Black Knight’s product strategy and working with each division within the company to develop a comprehensive product roadmap across the enterprise.

Earlier this year, Black Knight announced the delivery of Servicing Digital, an interactive, mobile solution through which servicers can offer their customers theVanguard logo convenience of anytime/anywhere access to information they want to know about their loans.

Shelley LeonardAdditionally, Leonard's deep industry insight, system expertise and ability to deliver were critical to the success of this company-wide initiative. She developed the solution plan, identified resources, engaged with clients and proactively addressed any issue that presented itself during the execution of this initiative.

After Leonard presented a demo of Servicing Digital at the 2018 Digital Mortgage Conference, attendees selected Servicing Digital as a finalist for their favorite product. A panel of mortgage industry experts at the conference also chose Servicing Digital as an award winner, based on its score for the judges’ views of product demand, market potential, degree of innovation and showmanship of the demo.

Leonard regularly hosts company-wide town halls to present Black Knight’s product strategy roadmap, so all employees can remain updated about where the organization is directing efforts and which initiatives are most pressing to accomplish, so that the company is united in its focus.

What’s the best advice you’ve ever received?

“The best advice I ever received was demonstrated, rather than spoken. Midway through my career, I had the opportunity to work for a well-known, important executive within our company and the mortgage industry with many years of experience. He showed me through example to always be my authentic self.”

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At VRM Mortgage Services, we have embraced a community-centric approach by tailoring services to clients’ needs, building local expertise, and supporting charitable initiatives. This approach enhances brand reputation, increases customer loyalty, and drives sustainable business growth.

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