It was a year of big changes for Mr. Cooper, the nonbank formerly known as Nationstar Mortgage, and Tony Ebers was right at the middle of it all.
Ebers was promoted from executive vice president of originations to the newly created position of chief operating officer early in 2018, and hit the ground running in his new role. As Mr. Cooper’s COO, Ebers helped lead several major efforts for the company in 2018.
Ebers also served a key role in Nationstar Mortgage Holdings’ merger with WMIH Corp. According to the company, Ebers “worked to promote the value of the company and identify the right partner that would allow the company to continue to grow and invest in its team and customers all while driving greater value for shareholders.”
Ebers also oversaw the company’s development of its new mobile app, Mr. Cooper with Home Intelligence, which helps homeowners manage their mortgage and their broader financial wellbeing. The app is designed to provide homeowners help achieve their financial goals – from optimizing their debt, to realizing monthly savings opportunities, to paying off their home sooner.
Ebers led an initiative to develop a “blended agent” program, which provides customers with a single point of contact on both the lending and servicing side of the loan. The initiative generated a 94% success rate among customers.
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