Let Valuation Tech Help Improve Your Collateral Valuation

Join this webinar to learn how technological advancements in valuation provide solutions to help lenders and servicers deliver more comprehensive offerings to their clients.

Talking proptech with FinLedger Director Holden Page

In this episode, Page discusses the hottest topics coming across FinLedger’s news desk. Topics include: the online banking market, what’s happening in the proptech space and recent private market deals.

With a reinvigorated CFPB, what’s next for the NYDFS?

While the CFPB is reinvigorated under the Biden administration, there’s plenty of room for it to retake a leading role and coordinate with the NYDFS.

Does your CRM hurt or help the customer experience?

In real estate, data is king. The more you leverage your own data the better off your agents or loan officers will be because they’ll be able to identify, target and create better customer experiences.

MortgageReal Estate

2018 HW Insiders: Kristi Schleicher

Vice President of Customer Experience, TMS

Kristi Schleicher has been a magnet for not only making people fall in love with TMS but making them feel like they a part of the family. Schleicher has been responsible for turning positive and negative callers into some of TMS’ biggest fans.

Kristi Schleicher, vice president of customer experience, TMS

As an expert in resolving issues, Schleicher handles escalation calls, answers borrower emails, tracks complaints, reviews databases and responds to all borrower comments in a timely manner on all of TMS’ social media platforms.

Over the last year, Schleicher, who has been with TMS for 10 years, has built the foundation of her growing department by developing policies and procedures and coordinating training sessions to ensure TMS’s service team delivers its promise of “rock solid” service. Her role includes making sure she, and the company, live these values internally and externally. From diligently helping TMS be a top lender and workplace, to being a steady point of contact for its customers.

“As the leader of our customer experience team, Kristi has the unique ability to put customers at ease, bestowing great knowledge and education, and demonstrating that she sees them as more than a loan.”

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Will we ever see a “normal” housing market again?

The question on everyone’s minds: When will this hot housing market cool down? Arch MI investigates this and more in its Spring Housing and Mortgage Market Review.

Jun 22, 2021 By

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Mortgage rates jump back up to 3.02%

The average 30-year fixed-rate mortgage rose nine basis points from the week prior to 3.02%, according to data released Thursday by Freddie Mac‘s PMMS. This is the first time in ten weeks mortgage rates have risen above 3%.

Jun 24, 2021 By
3d rendering of a row of luxury townhouses along a street

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