Walter Investment Management, now known as Ditech Holding Corp., is not new to change.
In February, the company emerged from Chapter 11 bankruptcy, having successfully completed a financial restructuring plan that eliminated $800 million in corporate debt. And last month, Ditech announced its board of directors was going to explore “strategic alternatives to enhance stockholder value.”
The next step is for Ditech to show it placed value in the “next generation of borrowers.” The company recently announced the launch of personalized mortgage point-of-sale system, geared towards Millennials and Generation Z.
The system is customized collaboratively by its in-house Innovation Lab along with Tavant and its digital lending platform VELOX.
The partnership will provide a data-driven business platform, which aims to drive excellence in customer experience through streamlined business processes with intelligent automation, improved fullfilment efficiency, and overall digital simplification.
“We have been extremely focused on transforming our organization’s customer experience through the adaptation of digital solutions that entice the next generation of borrowers, including Millennials and Generation Z,” Ditech Chief Operating Officer Ritesh Chaturbedi said. “Our new system, built on the Tavant VELOX platform, is expected to allow for a harmonious, omnichannel experience that will drive trust with customers.”
Ditech’s partnership with Tavant is important because it shows the company is making steps towards realigning itself in the industry.
“Tavant is excited to partner with Ditech in an effort to provide a game changing experience to customers and partners,” Tavant Chief Revenue Officer Hassan Rashid said. “The collaboration brought to life a system that is powered by VELOX and customized for Ditech’s needs based on customer journeys and workflows created by its Innovation Lab.