The Key to Reducing Post-Refi Boom Borrower Churn

In this webinar, PRMG Chief Lending Officer Kevin Peranio will help attendees sort through the right technologies as he shares the tech investments that have had the biggest impact on his business.

RealTrending: eXp’s Glenn Sanford reveals what’s next for company

CEO of eXp World holdings addresses his critics about his agent referral program, where he is taking the company next and growth limiters for the brokerage.

Navigating Closing Struggles in 2021’s Purchase Market

Join this webinar to discover the most current information on hybrid and full eNote eClosings and discuss key criteria to successfully implementing your eClosing strategy.

Mortgage servicers take steps to support borrowers amid COVID

Call volumes have spiked to a level not seen since last April, lenders and servicers need to prepare for a significant increase in their workload as they help borrowers through difficult times.


2017 HW Vanguard: Mark Hikel

CEO at Chronos Solutions

In the past year, Mark Hikel has seen the company he transformed and led for eight years become an integral part of Chronos Solutions. Spokane, Washington-based UPF Services was acquired by Chronos Solutions in July 2016 and has been key to raising Chronos Solutions’ profile as it expanded products and services to become the nation’s only provider offering every service on the closing disclosure. 

hikelThe acquisition of Commerce Title and Cogent Road in the first quarter of 2016 gave Chronos a complete suite of solutions for mortgage origination. In January 2017, Hikel’s proven ability growing a company – both through product development and by hiring and inspiring executives and employees – made him the obvious choice to become Chronos Solutions’ CEO.

Because of Hikel’s successful integration of the acquisitions and implementation of new strategies, Chronos Solutions has moved beyond its place as a default-centric provider to a business with counter-cyclicality and a more balanced revenue model. His design and implementation of UPF Services’ vertically integrated real estate services platform with sophisticated point-of-sale interface and streamlined fulfillment process is now empowering Chronos Solutions’ national identity. 

Based on his achievements with UPF Services, Chronos Solutions is now in a position to take a much larger leadership role in the real estate and mortgage industries. After joining UPF as its CEO in 2008, Hikel refocused the company, redefining its product/service strategy and delivery execution. He increased product and services from four offerings to more than 80 within the first 14 months of taking over the company and implemented new products and services, a cross-selling sales strategy, and the launch of proprietary delivery technology, which effectively offset revenue attrition by 40%.

What’s the best advice you’ve ever received?

“Inspect what you expect.”

Most Popular Articles

Millions will enter housing market in 2021: Zillow

Up to 2.5 million households could enter the housing market in 2021, per Zillow. The buyers will descend on the “secondary cities” across the U.S.

Apr 07, 2021 By

Latest Articles

Fannie Mae exec Andrew Peters leaves for Lenderworks

Andrew Peters, bound for mortgage vendor Lenderworks, becomes the latest Fannie Mae exec to leave the GSE in the last six months.

Apr 12, 2021 By
3d rendering of a row of luxury townhouses along a street

Log In

Forgot Password?

Don't have an account? Please