Wells Fargo promoted Carmen Bell to senior vice president of Wells Fargo Home Lending Default Servicing, where she will lead teams dedicated to helping customers prevent and resolve delinquencies, oversight of collections, single point-of-contact initiatives, underwriting, short sales and mediations.

In her new role, Bell will report to Perry Hilzendeger, who was recently promoted to head of Wells Fargo Mortgage Servicing.

Bell joined Wells Fargo 12 years ago, most recently serving as leader of performing servicing operations and oversaw the company’s exceptional service and risk management initiatives for home mortgage.

Prior to her role leading performing servicing operations, Bell oversaw Wells Fargo’s Customer Contact Centers and Operations.

“Our default services are crucial in helping customers remain in their homes, and Carmen has the knowledge, experience and dedication to lead this team,” said Hilzendeger.

“Her innovative solutions over the years have provided customers more efficient options when using Wells Fargo resources, and have allowed team members to provide a better overall customer experience,” added Hilzendeger. 

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