Adam Constantine on MLK Jr.’s impact on housing equality

During the interview, Constantine explains why the industry needs to focus on evoking intentional change rather than launching lackluster initiatives.

Navigating capacity concerns amidst record-high volumes

High loan volumes continues to loom large in the new year, making the “one-stop-shop” approach to the servicing and lending process even more appealing.

How servicers continue to protect neighborhoods amid COVID

We spoke with MCS CEO Caroline Reaves about self-service technology, the shift to virtual and how servicers can prepare for post-COVID success by improving processes today.

How student loan debt impact homeownership

Student loan expert Catalina Kaiyoorawongs shares her practical and tangible advice for people who feel overwhelmed by their student loan debt.

Awards

2020 HW Vanguard: Jane Mason

CLARIFIRE, Founder and CEO

Mason-Jane-2020-Vanguard
Jane Mason, Founder and CEO, CLARIFIRE

Jane Mason has been a mortgage industry innovator since 2007, when she first conceived and brought her groundbreaking workflow automation application, CLARIFIRE, to market. 

Today, CLARIFIRE is playing a critical role in helping mortgage servicers address the daunting challenges brought by a global pandemic. Large mortgage servicers are currently using CLARIFIRE to complete an average of 1,000 deferral requests per day. 

Over the past year, Mason and her team have also managed to stay several leaps ahead of the market by paying close attention to industry operational impediments, understanding where and how technology falls short in addressing housing industry issues, and using this knowledge to continually improve the CLARIFIRE solution. 

Mason has also pursued and completed a number of business alliances over the past year that have complemented and enhanced CLARIFIRE workflows. These include automated ordering of title products and credit reports, eSignatures, state-by-state recordings, doc prep services and more. 

By sharing business opportunities with the company’s partners, Mason has been able to provide her clients with new seamless process improvements on an ongoing basis. 

While accolades were never the goal for Mason or her company, they are piling up. 

In the past 12 months, CLARIFIRE was recognized as a HousingWire Tech100 company for the fourth consecutive year. Early in 2020, the Mortgage Bankers Association named Mason one of five MBA 2020 Tech All-Stars for her work applying technology to help servicers transform the chaos into clarity.

What is one thing you cannot do without?
My longstanding, loyal team. Everything we do at CLARIFIRE, we do as a team. Everyone takes part. I believe it really does take a village. Every victory, and every challenge we learn from, we experience together, and we become better at what we do.

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