Phil Sparling’s leadership in First American Mortgage Solutions’ title and settlement business line has driven substantial market share improvement from 2018 to 2019. His focus helped this business line increase revenue per employee, while at the same time reducing total costs per open order. Sparling’s leadership in the company’s Clear2Go title automation and innovation project, which automates title search and clearance, resulted in a faster, more efficient underwriting process. Sparling’s strong contributions to First American Mortgage Solutions are not limited to the centralized title and settlement business. He also leads implementation of company projects to enhance customer service. Additionally, under Sparling’s leadership, revenue for the fulfillment services business line significantly grew in 2019, driven by First American Mortgage Solution’s ability to provide top lenders with temporary staff during spikes in refinance volume. Sparling’s ability to cultivate relationships, drive technology innovation, and work seamlessly across company divisions while upholding rigorous quality standards, make him a “rising star” within First American Mortgage Solutions.
What is one habit that has helped you succeed?
“Always be looking to take on the ‘Next’. My boss and peers know I am always ready and willing for the next responsibility, project, opportunity or new client engagement.”