During Auvese Pasha’s more than 15 years in the business process management space, he has witnessed an industry shift from organizations being viewed as outsource providers to becoming important partners in the financial services industry. Pasha provides guidance and leadership to a diverse team of nearly 4,000 employees, which provides services to seven of the top 20 mortgage originators and processes tens of thousands of loans per month in the origination channel across loan fulfillment, title and escrow and post-closing. Pasha has been integral in expanding revenue 80% year-over-year, diversifying Sourcepoint’s business model to a 50/50 split between origination and servicing solutions, launching initiatives for the company including the first implementation of Sourcepoint’s speech and text analytics product, firstCustomer Intelligence, and opening three new operation centers in Arizona, North Carolina and Texas, as well as a second location in Florida.
What is one habit that has helped you succeed?
“Looking to solve challenges two steps ahead. In the mortgage industry, companies often work to solve a problem only to create new ones down the value chain. I practice the ‘ask what’s next’ approach to understand how anything we do—strategic and tactical —impacts the next two steps.”