As the executive responsible for technology strategy and delivery for retail consumer banking at TD Bank, Lakshmi Stockham is transforming the lending experience for millions of customers.
Stockham is at the forefront of enabling customer experiences at a time when consumer expectations and preferences are evolving faster than ever before. Through her work to onboard cutting-edge platform and artificial intelligence capabilities, TD’s consumer bank is enabled to better understand the voice of the customer and employees can do their jobs more efficiently and effectively.
Stockham’s work and leadership have stood out across the industry, earning her various accolades. In September 2019, 20/20 Vision for Success Coaching and the Mortgage Women Magazine recognized Stockham one of its 2019 Women with Vision, an award that honors inspiring female professionals. In June 2019, the PROGRESS in Lending Association named Stockham one of the 2019 Most Powerful Women in FinTech. She earned this recognition for her thought leadership on the role fintech will play in reshaping financial services and for her work to introduce transformative capabilities that are driving growth at TD Bank.
A stand-out characteristic of Stockham’s leadership style is her passion for continuous innovation. She has championed a customer-centric vision of the home buying journey and worked to create a seamless experience for customers by removing points of friction. Lakshmi used automation to create a seamless self-service for consumers.
What is one thing you cannot do without?
“Collaboration. Whether at work, at home or in the community, I strongly believe in the power of teamwork and diverse thinking. It drives learning, growth and innovation. It’s important for me to keep learning and to inspire those around me to be the best versions of themselves.”