2019 HW Vanguard: Brad Johnson

RoundPoint Mortgage Servicing Chief Operating Officer

As chief operating officer, Brad Johnson is heavily involved in all parts of the company’s business. For example, over the last 12 months, Johnson has led or is actively participating in a number of corporate initiatives, such as the firm’s new corporate headquarters facility in Fort Mill, South Carolina.

Johnson led the HQ team through the design and construction of this build-to-suit space, which will initially house approximately 550 employees. The three-story building is also big enough to accommodate more than 1,100 employees, which will allow RoundPoint to eventually double in size.

Johnson also helped lead RoundPoint’s web transformation project, which included the complete overhaul of the firm’s website. Johnson helped push the initiative through the company’s internal processes and provided vision and direction for the project. 

As part of this effort, Johnson also oversaw the continued enhancement and growth of RoundPoint’s Homeownership Marketplace, an online portal of discounted home-related products and services.

Johnson also led the company’s re-launch of its near shore and offshore operation strategies, redesigning the strategy, consolidating certain offshore locations and expanding others near shore like in Mexico.

As chief operating officer, Johnson led the effort to manage the 100% growth RoundPoint has experienced in its mortgage origination volume over the last six months as compared to the same six-month period last year. That effort included the expansion of marketing strategies and operations units to fulfill the increase in business.

What’s the best advice you’ve ever received?

“The best advice I was given…succeeding in leadership isn’t just about how you handle pressure. It is also about knowing where, when, and how to apply pressure to achieve desired results.”

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