Susan Walker is chief operating officer at CMG Financial, where she oversees Retail Operations, Correspondent Operations, Post Closing, Vendor Management and Servicing. With more than 40 years of mortgage industry experience and seven years at CMG, she has become a key leader in aligning operational strategy, customer experience and organizational growth.
Over the past year, Walker expanded her leadership responsibilities across multiple areas of the business, helping strengthen collaboration between origination, servicing, investor delivery and post-closing functions. Her leadership style emphasizes accountability, communication and problem-solving, allowing teams across the organization to work more effectively together while maintaining a focus on customer outcomes. She is frequently called upon to address complex operational challenges and has built a reputation for bringing clarity and alignment to issues that span multiple departments.
Walker has also played an important role in strengthening the connection between operational teams throughout the loan lifecycle. By improving coordination across departments and helping remove operational barriers, she has contributed to a more consistent experience for both customers and employees. Her work has supported CMG’s continued growth while helping the company maintain operational discipline and service standards.
Promoted to chief operating officer in recognition of her impact, Walker continues to lead with a people-focused approach centered on execution, accountability and collaboration. Through her leadership, CMG Financial has strengthened its operational foundation while supporting scalable growth and long-term success.
Name:
Susan Walker
Title:
Chief Operating Officer
Company Name:
CMG Financial
