Kate Shaver is senior vice president of Consumer Direct Sales at Lakeview Loan Servicing, where she leads sales strategy, team development and customer engagement initiatives for the company’s consumer direct lending platform. Her leadership has been central to the growth and transformation of the organization over the past year.
During the past 12 months, Shaver led a significant expansion of Lakeview’s Consumer Direct Sales organization, more than doubling the size of the sales force while maintaining a strong focus on efficiency, customer experience and operational performance. She implemented greater automation throughout the sales process, helping reduce manual workflows, improve turn times and create a more scalable operating model.
Shaver has also emphasized a needs-based approach to customer engagement, encouraging teams to focus on borrower goals, financial circumstances and long-term outcomes. Under her leadership, Lakeview achieved substantial improvements in lead conversion, customer retention and sales performance metrics while continuing to strengthen service delivery.
In addition to driving business growth, Shaver has focused on creating strong team structures through coaching, accountability and leadership development. Her ability to combine strategic vision with operational execution has helped position the Consumer Direct Sales organization for continued growth while supporting Lakeview’s broader commitment to customer-focused lending.
Name:
Kate Shaver
Title:
Senior Vice President, Consumer Direct Sales
Company Name:
Lakeview Loan Servicing LLC
