Jessica Fister is executive vice president of Mortgage Operations at Luminate Bank, where she oversees operational strategy, process management and cross-functional coordination across the mortgage platform. She is recognized for her ability to lead organizations through periods of change while maintaining a focus on operational consistency, compliance and customer experience.
During the past year, Fister played a key role in one of the most significant transitions in the company’s history: the integration of Luminate Home Loans into Luminate Bank. The initiative required the alignment of systems, workflows, compliance structures and operational teams across the organization. Through her leadership, the transition was completed with minimal disruption to borrowers, employees and business operations.
Beyond the integration effort, Fister has continued to strengthen operational performance across the organization. She has led initiatives focused on underwriting consistency, disclosure processes, down payment assistance programs and collaboration between operations, compliance, sales and technology teams. Her work has helped create a stronger foundation for growth while supporting both employee effectiveness and borrower satisfaction.
Fister is also known for her collaborative leadership style and commitment to professional development. She works closely with managers and team leaders to encourage accountability, continuous improvement and open communication. By combining strategic oversight with practical operational expertise, she has helped position Luminate Bank for continued growth while ensuring the organization remains focused on delivering a consistent and efficient mortgage experience for borrowers and business partners.
Name:
Jessica Fister
Title:
Executive Vice President, Mortgage Operations
Company Name:
Luminate Bank
