Jesse Decker brings more than 25 years of experience in client-focused leadership to her role as Chief Customer Officer at Polly, where she oversees customer success, implementation, onboarding, and strategic support. With a focus on building high-performing teams and operationalizing scalable service models, Jesse plays a central role in shaping Polly’s customer partner experience during a time of rapid company growth and adoption across the mortgage capital markets space.
At Polly, Jesse’s work centers on elevating the customer voice and embedding it into the company’s broader product strategy and operations. Her leadership has been key to enhancing Polly’s partner-first approach, which emphasizes open communication, trust, and long-term collaboration. By engaging closely with customers from first contact through ongoing support, Jesse and her teams help ensure that client feedback directly informs the company’s evolving product roadmap and service strategies.
Jesse has led efforts to refine and streamline onboarding, training, and ongoing support, introducing processes and tools that drive efficiency and consistency across the customer lifecycle. These improvements not only support customer outcomes but also reflect Polly’s larger goal of reimagining the role of technology partners in the mortgage industry.
From shaping new product development to enhancing existing solutions like Polly’s loan officer experience and mobile lock capabilities, Jesse’s leadership helps connect customer insights with innovation. Her role continues to support Polly’s strategic focus on long-term partnership, product usability, and measurable impact in an increasingly dynamic market.
Name:
Jesse Decker
Title:
Chief Customer Officer
Company Name:
Polly
