Janet Newton serves as senior vice president of Division Operations at First American Title Insurance Company, bringing over 25 years of experience in the mortgage industry. Throughout her tenure, she has been responsible for overseeing multiple business lines, including Centralized Title and Settlement, Valuations and Appraisal, Foreclosure Services and Quality Control. Newton has played a key role in driving operational improvements, such as centralizing the Valuations division, which resulted in a 20% faster order acceptance rate and a 34% reduction in turnaround times. Under her leadership, First American’s Centralized Title and Settlement services achieved a Net Promoter Score of 78 in 2024, reflecting improved client satisfaction.
Newton is recognized for her focus on operational efficiency and talent development, fostering an inclusive workplace culture that values diverse perspectives. She is actively involved in First American’s Women in Leadership program, where she serves as both a mentor and instructor, supporting the growth of emerging leaders within the company. Her approach to leadership emphasizes collaboration, continuous improvement and the customization of business process outsourcing to meet the specific needs of lenders nationwide, all while maintaining strict compliance standards.
Her contributions have helped advance First American’s reputation as a client-focused and agile organization. Newton’s combination of industry knowledge and strategic execution supports the company’s ongoing efforts to enhance service quality and operational performance across multiple divisions.
Name:
Janet Newton
Title:
Senior Vice President, Division Operations
Company Name:
First American Title Insurance Company
