Eva Tapia, senior vice president of Auction at ServiceLink, has played a key role in expanding the company’s auction client base by over 60% since 2017 and increasing market share by 10% in the past year alone. With more than 35 years of experience in the mortgage industry, she focuses on understanding client needs and evolving ServiceLink’s auction division to meet changing demands. Recently, she led a major overhaul of the company’s auction platform, enhancing user experience, transparency and cybersecurity while making the process more accessible for first-time buyers.
Tapia’s leadership style emphasizes collaboration and empowerment, fostering an environment where team members feel valued and heard. She actively mentors colleagues through ServiceLink’s formal programs, encouraging growth and participation in decision-making. Her ability to connect authentically with both clients and employees contributes to her team’s success and the company’s strong performance.
In the past year, Tapia faced a significant personal challenge after a serious accident that required extended hospitalization. During her recovery, her team remained motivated by her example, striving to uphold her vision and goals. Upon her return, she resumed her leadership role, including participation in industry panels and active involvement in professional organizations such as the American Legal & Financial Network and the Mortgage Servicing Executive Alliance.
Since joining ServiceLink, Tapia has helped increase referral volume by nearly 1,000% and auction profitability by 20% in the last year. Her impact extends beyond numbers, shaping a culture of trust and empowerment within the company and the mortgage industry at large.
Name:
Eva Tapia
Title:
Senior Vice President, Auction, ServiceLink
Company Name:
ServiceLink
