With more than 15 years of experience spanning nearly every area of the mortgage industry, Elizabeth Balce brings deep operational insight and leadership to her role as executive vice president of Loan Servicing at Carrington. She currently oversees a $162 billion servicing portfolio representing 800,000 loans, guiding both strategic initiatives and day-to-day operations with a focus on modernization and team culture.
Over the past year, Balce has led a significant transformation within Carrington’s servicing division. Her efforts have resulted in all-time-high employee engagement and record-low attrition — outcomes rooted in her commitment to transparency, consistent communication and a hands-on leadership style. She has also played a key role in advancing the company’s digital servicing strategy, helping drive strong adoption of online tools that improve customer experience and reduce friction in everyday interactions.
Balce’s leadership extends beyond the organization. In a recent appearance before the U.S. House Veterans Affairs Committee, she advocated for reforms to VA loan servicing with clarity and pragmatism. Her testimony contributed to progress on critical legislation, reflecting her ability to influence policy discussions on a national stage.
Balce’s career — from entry-level employee to executive — mirrors the culture she works to foster: one that values growth, connection and accountability. Her broad knowledge of servicing, lending and capital markets enables her to build bridges across departments, improve collaboration and lead change with both empathy and precision.
Her impact can be seen in the numbers, the culture and the long-term strategy she continues to help shape at Carrington.
Name:
Elizabeth Balce
Title:
Executive Vice President, Loan Servicing
Company Name:
Carrington Mortgage Services
