Elisha Elliott serves as the senior vice president of Customer Experience at Constellation1, a company operating in the real estate technology sector. In this role, she oversees a global portfolio that supports over 125,000 customers across more than 100 countries. Over the past year, Elliott has focused on enhancing client satisfaction and driving measurable business outcomes through a customer success framework that has strengthened recurring revenue and increased customer lifetime value. Her leadership combines data-driven decision-making with empathy, aligning cross-functional teams around shared goals to maintain high performance.
Before joining Constellation1, Elliott led a significant technology migration, transitioning an entire customer base from on-premise systems to the cloud in under two years. This initiative was marked by a 95.5% retention rate and more than doubled the client Annual Contract Value, demonstrating her ability to manage change effectively while supporting revenue growth.
Elliott is also recognized for her commitment to mentorship and advocacy, particularly in advancing women in business. She actively participates as a speaker and mentor within the real estate and technology industries, creating opportunities for emerging professionals to develop leadership skills. Her influence extends beyond operational results, contributing to a culture where diverse voices are supported and empowered.
At Constellation1, Elliott’s initiatives have standardized the customer experience across multiple products, improving onboarding processes, product adoption and overall satisfaction. Her insights into customer needs have also helped guide product development toward more customer-centric solutions.
Name:
Elisha Elliott
Title:
Senior Vice President, Customer Experience
Company Name:
Constellation1
