Courtney Ehinger is the senior vice president of Performing Servicing at Mr. Cooper, where she brings more than two decades of experience in the mortgage industry, spanning both servicing and originations. In her current role, she is responsible for overseeing the performance of the company’s servicing portfolio and has played a central role in major strategic initiatives, including the recent acquisition and integration of Flagstar Bank’s mortgage operations. During this effort, she led the onboarding of over 1 million loans, introducing a streamlined process that included early borrower communication, proactive outreach and reduced disruption. The results included a 50% reduction in call volume and a significant drop in complaints and delinquency rates.
Under Ehinger’s leadership, Mr. Cooper has seen notable gains in service levels and efficiency. Over the past year, she has driven an 87% improvement in servicing SLAs, reduced customer complaints by half and cut costs by 13%, all while expanding the company’s servicing portfolio by 42%. Her work has also led to the launch of new products, including expanded HELOC offerings and construction loan servicing.
Known for her straightforward leadership style, Ehinger promotes accountability and mentorship across the organization. She continues to guide emerging talent, particularly women, encouraging professional growth through stretch opportunities and visibility. Outside the workplace, she is active in community and industry groups, including the Mortgage Bankers Association, the Cotality Executive Committee and several volunteer organizations. Her leadership reflects a consistent focus on execution, customer experience and long-term impact.
Name:
Courtney Ehinger
Title:
Senior Vice President, Performing Servicing
Company Name:
Mr. Cooper
