Vivek Sharma is a transformative leader who builds high-performing business units into engines of change. As President of CMT, BFS, and Emerging Geographies at Sourcepoint, a Firstsource Company, Sharma spearheads strategic growth in digital banking, financial services, mortgage operations, and new markets. His blend of operational rigor, digital acumen, and market empathy positions him as a vanguard in global financial services transformation.
With over two decades of experience, Sharma has led global P&Ls, built digital-first teams, and transformed CX operations at scale. Before joining Firstsource, he served as CRO at Startek and held senior roles at Infosys BPM. His multicultural leadership and thoughtful execution have earned him trust across the U.S., Europe, LatAm, and Asia. An active member of the Mortgage Bankers Association, Sharma’s leadership has brought global recognition to Firstsource, including accolades from Avasant and Everest Group.
Under Sharma’s leadership, Firstsource has become a go-to partner for 15 of the top 20 U.S. mortgage lenders and servicers. His impact extends to banking and credit cards, with trusted relationships among top credit card issuers and retail banks. Sharma pioneered the UnBPO™ model, an outcome-driven approach that enhances operational enablement, digital maturity, and tech-powered transformation. He also sponsored the creation of a domain-centric Large Language Model for mortgage processes, enabling intelligent automation.
Sharma’s leadership has led to tangible business outcomes, reducing client costs per file by up to 38% and accelerating loan onboarding by over 30%. He built a multi-continent delivery architecture, integrating Sourcepoint under Firstsource for a unified brand story. Sharma’s strategic vision and innovative leadership continue to drive Firstsource’s success and transformation in the financial services industry.
What’s the best piece of advice you’ve ever received?
Sometimes you win and sometimes you learn.
Name:
Vivek Sharma
Title:
President - BFS, CMT and Emerging Geos
Company Name:
Sourcepoint, A Firstsource Company
