At Sagent, Omer Farooque, as Chief Technology Officer, is at the forefront of modernizing America’s $14 trillion mortgage servicing ecosystem. Leading a global team of nearly 700, Farooque oversees engineering and product development, focusing on enhancing existing platforms like LoanServ, CARE, and TEMPO, while spearheading the development of Dara, a groundbreaking cloud-based platform. Dara introduces real-time data, unified consumer and servicer UX, AI-powered automation, and open APIs to the servicing industry, marking a significant transformation under Farooque’s leadership. The platform began its incremental rollout in 2Q 2025, with new features rapidly emerging, positioning Farooque as a vanguard in rebuilding the housing ecosystem.
Farooque’s leadership style is characterized by persistence and collaboration, pushing his team to excel while relying on their expertise. He stays ahead of industry trends and regulatory updates to ensure Sagent delivers relevant solutions, and actively participates in MBA conferences, discussing the modernization of the servicing industry and the role of AI. His refusal to accept “no” and his realistic yet ambitious approach are vital assets in transforming a long-standing servicing model.
With a career dedicated to engineering platforms that enhance user experiences and reduce costs, Farooque’s expertise has been crucial in developing Dara. He manages the engineering process for all Sagent platforms with a long-term vision, expertly balancing multiple projects to ensure purpose-driven innovation. His understanding of the unique challenges faced by servicers, such as compliance with real-time regulatory changes and rapid load scaling, has guided the development of Dara components like Loss Mitigation, Claims, and AI Docs.
Farooque’s passion for his role and belief in Sagent’s core values—relentless, relevant, respectful, and reliable—are evident in his work. His relentless determination to develop impactful technology solutions that drive meaningful change across the industry sets him apart as a leader in mortgage servicing innovation.
What’s the best piece of advice you’ve ever received?
Slow down during stressful or difficult days.
Name:
Omer Farooque
Title:
Chief Technology Officer
Company Name:
Sagent
