As Chief Experience Officer at Informative Research, Matt Orlando has redefined the intersection of technology and client strategy to support lenders effectively. By focusing on borrower-centric innovation and developing scalable platforms, Orlando delivers operational savings and efficiency gains that transform lender workflows and borrower experiences. His leadership has positioned Informative Research as a leader in mortgage technology modernization.
Over the past year, Orlando has strengthened Informative Research’s strategic role in the mortgage ecosystem. He spearheaded the development and adoption of key innovations, such as the Verification Platform and its integration with AccountChek’s consumer-permissioned data tools. These efforts have helped lenders reduce closing times and optimize workflows while ensuring compliance with standards like Fannie Mae’s Day 1 Certainty® and Freddie Mac’s AIM.
Orlando is an active participant in the Housing Policy Council, shaping industry-wide discussions on responsible data use, verification technology, and borrower empowerment. His forward-looking approach reflects a commitment to ethical leadership and industry betterment.
Under Orlando’s leadership, Informative Research has achieved significant product innovation and business results. His initiatives include automating verification workflows through the customizable Verification Platform, reducing verification costs by up to 35%, and enhancing credit efficiency with solutions like SoftQual. This has enabled lenders to screen borrower eligibility without hard inquiries, with one top 25 lender saving over $100,000 in just 30 days.
Orlando’s focus on client feedback has led to the implementation of hundreds of platform change requests, fostering a client-first culture and empowering cross-functional collaboration. Informative Research achieved 0% churn and 21% growth in client count, demonstrating Orlando’s impact in driving client retention and expansion despite industry challenges.
What’s the best piece of advice you’ve ever received?
Validate data with anecdotes. While data provides the quantitative foundation for analysis and conclusions, anecdotes offer the qualitative context that often reveals deeper insights. If ever there is a conflict between the two, the anecdote is usually right.
Name:
Matt Orlando
Title:
Chief Experience Officer
Company Name:
Informative Research
