Bill Griffin is the Co-founder and Executive Chairman of ServiceMac, a First American Company, where he leverages his extensive expertise to drive innovation and operational excellence in the mortgage servicing industry. A seasoned entrepreneur with over four decades of experience, Griffin has a proven track record of building, scaling, and successfully exiting multiple ventures, significantly advancing industry standards and practices.
Throughout his career, Griffin has demonstrated a unique ability to blend strategic foresight with a client-first culture. As a visionary leader, he founded ServiceMac to not merely compete, but to elevate the servicing sector by introducing transformative technology, transparency, and exemplary service. Under his leadership, ServiceMac’s portfolio has grown to over 800,000 loans, earning consecutive Fannie Mae STAR™ Performer Awards for leadership in customer service.
Beyond his executive role, Griffin is deeply committed to mentorship and cultural stewardship. His influence extends to industry leadership as he engages actively with professional networks and contributes to the University of Georgia’s Terry College of Business as a Distinguished Alumni Award recipient.
In his role at ServiceMac, Griffin has played a pivotal role in the development of Sentry360™, a sophisticated mortgage servicing quality assurance platform, and ServiceMac Exchange (SMX), an innovative online MSR exchange. These initiatives reflect his commitment to leveraging technology to enhance compliance and operational excellence across the mortgage servicing landscape.
Bill Griffin’s enduring impact and dedication to innovation and integrity make him a true Vanguard in the mortgage industry. His leadership continues to guide ServiceMac’s strategic growth and maintain its reputation as a trusted, modern servicing platform.
What’s the best piece of advice you have ever received?
My father always instilled in me the value of building character and integrity, and the profound influence these qualities can have on your life. The true test of character is what one does when no one is looking.
Name:
Bill Griffin
Title:
Executive Chairman
Company Name:
ServiceMac
