Becky Griffin is the Head of Servicing and Support Operations for Chase Home Lending. Appointed in mid-2024, Griffin is dedicated to facilitating sustainable homeownership across the United States. Her leadership impacts over 3.6 million mortgages, equivalent to balances of $900 billion. Griffin’s empathetic approach and innovative ideas have solidified Chase’s position as a mortgage leader, ranked #2 in primary servicing. She actively champions programs that offer decisive support to families during financial challenges, ensuring relief and assistance are distributed fairly and swiftly.
In her role, Griffin has demonstrated exceptional capability in crisis management, leading her team to effectively respond to events like the Palisades Wildfires with measures such as immediate mortgage forbearance and fee waivers for affected customers. Her proactive and compassionate leadership ensures that Chase’s customers can focus on recovery and resilience during challenging times.
Griffin’s commitment to inclusivity is evident in her role as the Columbus Location Leader for JPMorganChase, overseeing regional career growth and economic development initiatives. Her board membership with One Columbus aligns with her dedication to regional advancement efforts. Griffin’s recognition as a Power 125 nominee by Columbus Business First underscores her influential role in the area.
With a career spanning over two decades in various roles at JPMorganChase and Bank One, Griffin has been pivotal in modernizing Chase’s customer experience. Her efforts have consistently resulted in top market rankings and high customer satisfaction, with initiatives focusing on improving interactions for native Spanish-speaking clients and leveraging AI for employee development and service efficiency. Becky Griffin continues to innovate Chase’s servicing operations, preparing the organization for continued success in a rapidly evolving mortgage landscape.
What’s the best piece of advice you’ve ever received?
Always do the right thing. Always.
Name:
Becky Griffin
Title:
Head of Servicing and Support Operations
Company Name:
Chase Home Lending
