As senior vice president of servicing technology at Servbank, Sherri Higuera has played a pivotal role in advancing the company’s innovation agenda and strengthening the connection between technology and customer experience. Since taking on the role in 2023, she has guided the success of Servbank’s SIME platform (Servicing Intelligence Made Easy), which provides clients with real-time transparency into their servicing portfolios—including access to reports, documentation and recorded calls directly from their workstations.
Higuera places a strong emphasis on client feedback, ensuring that user insights directly inform product enhancements and system design. By fostering close collaboration between client-facing teams and developers, she has created a feedback-driven development cycle that keeps Servbank’s technology closely aligned with customer needs.
Her leadership has delivered several major innovations, including the design and launch of Servbank’s mobile app, which gives borrowers intuitive access to loan information, and a proactive loan alert system that reduced call center volume while improving borrower satisfaction. She also led the creation of proprietary FDCPA compliance tools that help Servbank maintain regulatory adherence while ensuring compassionate borrower outreach.
In addition, Higuera oversaw the migration of the company’s complaint tracking system into SIME, streamlining reporting and accelerating issue resolution. Her ability to operationalize innovation while maintaining technical precision continues to define Servbank’s progress in borrower-centric servicing technology.
Name:
Sherri Higuera
Title:
Senior Vice President, Servicing Technology
Company Name:
Servbank
