Russell Miller leads Finance of America’s transformation to a modern, AI-enabled data enterprise. He and the Emerging Technology team implemented a cloud-native Data Fabric on Microsoft Azure, replacing legacy silos with governed, shareable datasets that speed insight generation across business lines. Miller also led the deployment of a private enterprise instance of ChatGPT—complete with access controls, compliance guardrails and training—so teams can draft communications, summarize policies and accelerate research while protecting sensitive information.
On the workflow front, Miller has introduced machine-learning models for document classification and natural-language understanding in loan submissions. These models tag and route borrower documents with high precision, reducing manual review and cycle times. He is also developing custom large language models (LLMs) that translate complex policies and procedures into searchable, plain-language guidance for internal teams and partners. The combined impact is a more responsive organization: faster underwriting support, clearer client communication and better portfolio intelligence. Miller’s operating style—co-create with stakeholders, define measurable ROI and iterate quickly—keeps initiatives tied to business outcomes. By modernizing the company’s data infrastructure and responsibly embedding AI where it improves accuracy and speed, he is strengthening Finance of America’s competitiveness and setting a high bar for data leadership in the reverse mortgage sector.
Name:
Russell Miller
Title:
Chief Data Officer
Company Name:
Finance of America
