As vice president of Operations and Centralized Operations Support at Moder, Prabeen Yesu Raj brings a sharp focus on detail, a commitment to excellence and a relentless drive for continuous improvement in the mortgage BPO industry. Since joining Moder in 2021, he has been instrumental in driving rapid growth, both in terms of clients and workforce, while setting new benchmarks for operational efficiency. His leadership has been pivotal in the growth of the company’s largest customer, which has tripled in size over the past two years.
Raj’s expertise spans Mortgage Servicing, Title, and Originations, and he has successfully onboarded over 12 clients, ensuring optimal performance and delivery. Notably, he spearheaded the launch of a new business channel in Originations, further expanding the company’s footprint. With a consistent success rate above 95% across all service levels, Raj has played a key role in streamlining processes and improving efficiency for clients.
In his current leadership role, Raj heads the Centralized Operations team, further enhancing global operations and driving excellence across the business. He has developed a high-performing team in Mortgage Originations (Post Closing), resulting in increased accounts and customer satisfaction. Raj’s dedication to mentorship, collaboration and upholding Moder’s core values makes him a standout leader. His ability to inspire and uplift those around him solidifies his role as a driving force behind the company’s success.
What is the best piece of advice you have ever received?
Prabeen’s professional success stems from his deep understanding of the business and keen attention to detail. His ability to grasp operations at a keystroke level keeps him consistently ahead of the curve. He values listening to his teams and their perspectives, enabling him to gain deeper insights, foster collaboration and identify solutions swiftly.
Name:
Prabeen Yesu Raj
Age:
40
Title:
Vice President, Operations and Centralized Operations Support
Company Name:
Moder Solutions LLC
