Mike Bloch is a dynamic mortgage executive with a strong track record of driving operational efficiency, leading high-performing teams and implementing innovative solutions. Over the past year, Bloch has been instrumental in transforming operational processes and enhancing the customer experience. His strategic focus led to a 72% increase in loan pull-through rates and a 68% reduction in turn times, directly contributing to the organization’s recognition as a top five lender in customer satisfaction by JD Power. By optimizing process flows and leveraging technology, he streamlined operations and improved overall efficiency.
Beyond improving workflow, Bloch conducted an in-depth analysis of loan quality, identifying key technology and process gaps. His insights resulted in the development of in-house quality assessment protocols, which strengthened compliance and prevented costly external audits. His ability to blend data-driven decision-making with a keen understanding of industry challenges has positioned his organization for sustained success.
A true leader, Bloch fosters a culture of excellence by championing a customer-centric approach. His ability to inspire teams ensures a seamless transaction process and proactive problem-solving, leading to enhanced customer satisfaction. His commitment to innovation and operational excellence continues to make a lasting impact, setting new industry standards and reinforcing his reputation as a transformative leader in the mortgage space.
What is one habit that has helped you succeed?
Lee Cockerell, the former EVP of Operations for Walt Disney World Resorts, once wrote, “Do the hard stuff first and your life gets easier. Do the easy stuff first and your life gets harder and harder.” This principle, which I embraced over a decade ago, has significantly contributed to my success. I’ve found that tackling challenging tasks head-on not only simplifies things in the long run but also fosters a sense of accomplishment and momentum.
Name:
Mike Bloch
Age:
38
Title:
Senior Vice President, Operations
Company Name:
AmeriSave Mortgage Corporation
