Jacinta Lucey is a forward-thinking leader who has spent over a decade bridging the gap between technology and business strategy in mortgage servicing. Her passion for innovation has driven major initiatives that redefine how technology integrates with Servicing Operations, improving the experience for borrowers, servicing teams and vendors alike. With a keen ability to tackle complex challenges and build lasting client relationships, she has established herself as a rising star in the industry.
Over the past year, Lucey has played a key role in Aspen Grove’s growth, helping to strengthen its position in the mortgage servicing space. She is instrumental in deploying a groundbreaking, end-to-end servicing BPMN platform with advanced borrower engagement capabilities for a major servicer and subservicer. By shaping the solution, collaborating with key partners and leveraging cutting-edge AI, she drives efficiency and innovation in servicing operations. Her expertise extends beyond product development — she also evaluates new business opportunities, leads RFP responses and crafts proposals that position Aspen as a premier partner for servicers and industry leaders.
Lucey’s leadership extends beyond her professional contributions. She actively champions Aspen’s volunteer initiatives, supporting organizations like the Ruth Cheatham Foundation, the Samuel Waxman Foundation and the Veterans Financial Services Advisory Council. She is also a respected voice in the industry, recently sharing her insights on AI in mortgage servicing at MBA. Her ability to lead with trust, integrity and a passion for helping others succeed make her an invaluable asset to Aspen Grove and a driving force in mortgage technology.
What is one thing you would tell a younger version of yourself?
I’d tell her to be more confident — you are capable of more than you think, and you should own that.
Name:
Jacinta Lucey
Age:
39
Title:
Vice President, Business Services
Company Name:
Aspen Grove
