Kate Conquest is vice president of Affiliate Servicing at Coldwell Banker Real Estate, where she oversees service, succession and renewal strategies across nearly 700 franchise companies nationwide. With two decades of experience in real estate sales, operations and consulting, Conquest leads a 15-person team focused on supporting franchise growth, retention and operational excellence.
Over the past year, Conquest has guided her team to notable achievements, including renewing $10.2 billion in sales volume and launching cbappointment.com, Coldwell Banker’s first-ever on-demand franchise service platform. The tool received an NPS score of 94 and has since shaped a broader bifurcated service model now used across all Anywhere franchise brands. Conquest’s servicing model combines digital access with high-touch engagement — her team conducted nearly 4,000 direct calls, 1,100 video sessions and 16 in-person regional meetups with franchise owners, resulting in an overall NPS score of 80.
Conquest’s leadership reflects a commitment to clear communication, strategic support and professional development. She is a key driver behind the multi-branded operator growth plan, helping franchisees expand into new markets while aligning with brand strengths. Her efforts have not only improved service quality but also deepened Coldwell Banker’s relationships with its affiliate network.
Outside her corporate role, Conquest has contributed to industry development through initiatives like founding the Young Professionals Network on Long Island. Her approach to leadership is grounded in consistency, accessibility and innovation — making her a steady force in supporting both people and performance across the franchise network.
Name:
Kate Conquest
Title:
National Vice President of Affiliate Servicing
Company Name:
Coldwell Banker
