Jessica Longman has spent 25 years at LERETA, mastering and evolving its operational tax infrastructure from the ground up. She brings extensive institutional knowledge and a steady hand to a function that handles tens of billions in escrow payments annually. Her leadership ensures accurate and timely remittance to more than 24,000 taxing authorities, directly impacting client satisfaction and regulatory compliance.
Over the past year, Longman has overseen major improvements across the Payment and Correspondence Team (PCT), which manages agency payments, wire transfers, tax correspondence and reporting. Her work has been central to LERETA’s operational performance — driving process enhancements that reduce errors, improve turnaround time and strengthen controls. She has also led the implementation of updated protocols and training programs across teams including Outsource Mail, Letter Management, Bill Acquisition and Reporting.
Longman leads with structure and accountability while fostering a culture of engagement and recognition. She’s known for creating environments where expectations are clear, communication is frequent and achievements are celebrated. Her focus on quality and process doesn’t come at the expense of morale — instead, she integrates team-building efforts that keep operations running with consistency and cohesion.
Longman’s ability to guide a high-volume, high-stakes function while developing talent and improving workflows has made her a core part of LERETA’s long-term success. Her impact spans both systems and people, making her a strong example of behind-the-scenes leadership in mortgage servicing.
Name:
Jessica Longman
Title:
First Vice President, Operational Tax
Company Name:
LERETA
