Brittny Hovland is senior vice president of Operational Support at Fairway Independent Mortgage, where she plays a pivotal role in ensuring the smooth functioning of over 400 branches across the country. With nearly a decade at Fairway, she has built and led a responsive support infrastructure that directly enables frontline loan officers and branch teams to deliver timely, accurate service to borrowers.
Hovland oversees a team that acts as the first point of contact for system issues, onboarding needs and day-to-day troubleshooting. Her approach is not just about responsiveness — it’s about resolution. She is known for tailoring solutions to the specific needs of new branches during onboarding, helping them integrate quickly and efficiently into Fairway’s systems and culture. Through her leadership, operational support has evolved from a reactive function into a proactive, strategic asset that drives cross-departmental collaboration and continuous process improvement.
Her ability to simplify complex issues and remove operational roadblocks has helped create a more seamless experience for both internal teams and clients. She fosters a culture that prioritizes speed, accountability and care, ensuring that every teammate interaction reflects Fairway’s values.
Hovland’s leadership style centers on service and empathy. She models quick action, clear communication and unwavering follow-through. Whether it’s jumping in to solve a problem herself or empowering her team to take ownership, her presence reinforces that operational support is foundational — not peripheral — to Fairway’s success. Her consistent, behind-the-scenes influence continues to strengthen the company’s ability to respond to both challenges and growth opportunities.
Name:
Brittny Hovland
Title:
Senior Vice President, Operational Support
Company Name:
Fairway Independent Mortgage Corporation
