Susan Portnoy is the senior vice president of product and enterprise operations at LERETA. She has transformed LERETA’s operations and product development, ushering in automation and efficiencies that significantly improved service and product offerings for LERETA clients. Her inspirational, entrepreneurial and team-focused leadership style has brought together staff from various departments to work together on common initiatives. Over the last five years of her 20-year tenure at LERETA, Portnoy has focused on product development, leading development efforts for the company’s Total Tax Solutions’ product.
Over the last year, Portnoy has been focused on optimizing the user experience and making improvements to workflow and operations modules with particular emphasis on finding new efficiencies and economies of scale. Portnoy’s contribution to LERETA’s bottom line through Total Tax Solutions is significant. Total Tax Solutions is an enhancement to the company’s standard tax service that pulls together all of the tax information from a servicer’s loan servicing system, combines it with LERETA’s data and puts everything into one place. This allows the servicer to see what LERETA and their own internal teams are doing and where they are at every step of the tax process.
Senior Vice President of Product and Enterprise Operations